The credit controller’s primary function is to collect and reconcile credit notes and invoices owed to the company. They manage customer accounts, ensuring that new customers have healthy credit and that existing customers have settled monthly accounts in a timely manner.
Credit controllers are heavily involved in customer interaction, so need excellent communication skills, good levels of diplomacy and the ability to inspire customer loyalty and satisfaction. They work within a wider finance and accounting team, and report to the head of credit control.
30 November 2021
Creating and upholding payment procedures and policies that ensure timely payment
Responding to client queries
Keeping customer retention levels high
Providing administrative support to finance team
Keeping close watch on debtor account balances
Reducing debtors’ ‘Days Sales Outstanding’
Ensuring the team adhere to credit and collection procedures
Excellent communication skills
Ability to meet tight deadlines
Good excel skills
Attention to detail